Taken part in the past?

1. PLEASE DO NOT RE-REGISTER
    
2. If you think you have taken part in phenology - that's the UKPN, Nature's Calendar, Nature Detectives, Springwatch or Autumnwatch - before, please ask us first
    
3. Phone 01476 584878 any day, any time
   we have a 24 hour voicemail service so leave us a message anytime and we'll call you back
    
4. If you have moved house, changed your email address or forgotten your password, or the site is not letting you log in with your old details, please tell us.
    
5. If you register with the website again, you create a duplicated recording account which supercedes your old records. This is a nightmare to fix and unnecessarily wastes a lot of time for our small team.
   
   Better to wait 1 day to put your new sightings in, than re-register now and lose your old records!
   
   Thanks from the team  :O)
   

Problems logging in?

There are lots of simple things that might be stopping you logging in. Most of them are easy to fix, so we’ve made what we hope is a good explanation and guide to getting you logged in.

• password help
   
• username help

 
USING THE CORRECT USERNAME AND PASSWORD, BUT STILL CAN’T LOG IN?

Your computer may be stopping you doing so…

HOW DO I KNOW I’M LOGGED IN?

On the left-hand side of the website are the register and login buttons. When you have successfully logged in, these buttons are replaced by a message, such as “Hi Rachel”, and a link to change your details or log out. If you try to log in and these buttons don’t disappear, you’re not logged in.

HOW LOGIN WORKS

When you log in to a website, a small file called a “cookie” is sent from the website to your computer with your login details in it. This is the thing that tells the site who you are. Without it, the site thinks you’re a new, unknown person every time you click anything, so the idea of being “logged in” is lost.

COOKIES

You can alter your internet settings to allow the phenology website cookie to work…

In Internet Explorer:

• click the Tools menu
• select Internet Options
• click the Privacy tab at the top
• click the Sites button
• add the website to your Allow list
• (do this by typing the website address - eg www.naturescalendar.org.uk - and clicking the Allow button)
• click apply / ok to close the menus
• close Internet Explorer

When you go back to the website, login should work. If it doesn’t:

FIREWALLS | INTERNET SECURITY | ANTIVIRUS

Some programs, such as Norton and ZoneAlarm, are ultra-sensitive to functionality on websites. Messages along the lines of “this website is trying to access your computer” or “your computer is at risk from a trojan work virus” may pop up when you try to log in to the website.

• try disabling / closing this program temporarily (don’t worry - it will come back when you restart Windows)
• close any Internet Explorer windows you have open
• when you go back to the website, login should work
• if you still get warning messages popping up from another security programme, you have closed the wrong one.

If you don’t get any warning messages, but login still doesn’t work, please email us (telling us you’ve tried the above) and we’ll do our best to help.